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Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use a bce365 account — covering deposits via bKash, Nagad and Rocket, how your account is managed, and what applies based on your local law and eligible region.

Account eligibility applies by regionbKash, Nagad, Rocket coveredLocal law governs accessSupport available for queries
bce365 Terms and Conditions That Govern Your Account
HOW WE OPERATE

How bce365 Handles Your Account and Data

We collect only what is needed to run your account securely — your registration details, payment wallet identifiers for bKash, Nagad or Rocket, and transaction records. We do not sell your data to third parties. Account security relies on OTP verification at login and at withdrawal, so keep your registered mobile number current.

Data We Hold We store your registration details, wallet identifiers, and transaction history. This data is used only to operate your account and meet our verification obligations.
Account Security Every login and withdrawal triggers an OTP to your registered number. If you suspect unauthorised access, contact support immediately to freeze the account.
Retention and Deletion We retain account records for as long as required by applicable rules. You may request account closure and data deletion by contacting support in writing.
Requesting Changes To update your registered details or dispute a transaction record, raise a ticket through the Help Centre with your account ID and the relevant payment reference.
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on bce365 to ask about a specific clause, your account status, or a payment query tied to these terms.
Email Support Send a detailed message to our support address for written responses on account decisions, verification requests, or formal terms queries.
Account Help Centre Log in and visit the Help section to submit a ticket directly linked to your account — useful for withdrawal holds or identity verification steps.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed here, our support team can help directly.

Account eligibility depends on your local law and whether your region is supported. It is your responsibility to confirm that accessing the platform is permitted where you are before registering.

Yes. Withdrawals are returned to the same wallet used for your deposit — bKash, Nagad, or Rocket — once identity verification on your account is complete.

We notify you through your registered contact details when material changes are made. Continuing to use your account after that notification means you accept the updated terms.

Submit a written request through the Help Centre with your account ID. We will process data access or deletion requests in line with applicable rules and respond to your registered contact.

Accounts may be suspended for failing identity verification, breaching account rules, or activity inconsistent with these terms. Pending withdrawals are reviewed as part of any suspension process.

Raise a ticket in the Help Centre with your account ID and the payment reference in question. Our team will review the record and respond with a written outcome.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.